Return policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If an incorrect item was ordered or you’ve changed your mind about a purchase, we cannot issue a full refund. You will have to pay for the return shipping to the address that we send you. A restocking fee of 25% will be applied. Items shipped to any other addresses or without an RMA number will not be considered for a refund and may be returned back to the sender.
You have 7 days to report damaged, defective, missing, or wrong items from the delivery date of the order if it hasn't been installed, assembled and it is returned in their original packaging.
If you have received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), you can return the item and we will issue a full refund.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@bestgoodshop.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@bestgoodshop.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don’t guarantee that we will receive your returned item.